Refund and Returns Policy

Last Updated: 12/02/25

At ZakeDigi (https://zakedigi.com/), we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our Refund & Return Policy outlines the process for returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:
✅ Defective or Damaged Items – If your product arrives damaged, faulty, or not as described.
✅ Wrong Item Shipped – If you received an incorrect product.
✅ Unopened & Unused Items – Returned in original packaging with all accessories within 5 days

❌ Non-Returnable Items – Certain products (e.g., software, personalized items, opened consumables) may not be eligible.

2. Return Process

Step 1: Request a Return

  • Contact our support team at [support@zakedigi.com] within 5 days of delivery.
  • Provide your order number, product details, and reason for return.
  • We may request photos/videos of damaged/defective items.

Step 2: Return Authorization (RMA)

  • If approved, we’ll issue a Return Merchandise Authorization (RMA) number and return instructions.
  • Returns without an RMA may be rejected.

Step 3: Ship the Item Back

  • Pack the item securely in its original packaging with all accessories.
  • Ship to the provided return address using a trackable method (you cover return shipping unless the return is due to our error).

Step 4: Refund or Exchange

  • Once received and inspected, we’ll process your:
    • Refund → Issued to the original payment method within 14 business days.
    • Exchange → Shipped once the return is approved.

3. Refund Conditions

  • Refunds exclude original shipping fees (unless the return is due to our mistake).
  • Restocking fees (if applicable) may apply for non-defective returns.
  • Store credit may be offered at our discretion.

4. Warranty Claims

  • Some electronics come with a manufacturer’s warranty. Contact us for assistance with warranty claims.

5. Exchanges

  • Exchanges are subject to product availability.
  • If the replacement is unavailable, we’ll issue a refund.

6. Non-Returnable Situations

❌ Items damaged due to misuse, neglect, or unauthorized modifications.
❌ Products without original packaging or proof of purchase.
❌ Opened software, digital downloads, or personalized items.

7. Contact Us

For any questions about returns or refunds, reach out to:
📧 Email: [support@zakedigi.com]
📍 Address: 9, VIVA BELLA COURT 2, LEKKI, LAGOS
STATE, NIGERIA